Update: Old School Mentality on Social Media

The other day I met up with that bakery owner I had written about a month ago. He clarified that the reason he did not want to expand his social media operations was not because he was averse to criticism (on the contrary he said as a chef he cherished it) but rather a lack of time. I saw that as the honest truth since he works six days a week; I was surprised he even took time out of his day to talk to me, over something as insignificant as a blog post.

A lack of time is a perfectly legitimate reason not to dive into social media, because the only thing worse than no social media strategy is a half assed one. Facebook and twitter are littered with unused accounts that were started because everyone else was doing it. Once these businesses realized that some actual effort was needed to keep these accounts active, they quickly gave up on them. These dead accounts with posts that are months or even years old reflect badly on the businesses that manage them. With limited resources, social media would not be the first place I would invest in order to start building a web presence.

Aside from talking about social media, I was very impressed by the bakery owner’s talk about internships. If anybody is looking for an internship in Shanghai where you will not just get used and abused, I highly suggest seeking out this man out. What he will teach you in a span of a year, I have needed multiple years, jobs and internships to learn.

The only hint I will give for anybody trying to find him is that his shop in Lujiazui makes one hell of a cappuccino for 25RMB.

Bad interviews: An interviewee’s perspective

I talked about my great interview with Wednesdays, so today let me share a dreadful interview experience.

Much has been written about bad interviews from the interviewer’s perspective, but in my opinion, the interviewee’s side of the story rarely gets told. A couple of months ago, I had an interview that was absolutely terrible and I would just like to share the experience.

I was interviewing for an internship position at a start up in Shanghai. Before the interview, I had talked to my professor, who told me that my interviewer was a “bright kid” and recent graduate from Berkeley. However, things started off on the wrong foot, when my interviewer arrived twenty five minutes late. He then proceeded to give one of the worst interviews I have ever had.

The interview started going downhill after a couple of minutes when I realized I was the only candidate and that this was not really an interview at all, but rather an introduction to the company. From the beginning it seemed that the interviewer was not quite sure what to ask me and was going to accept me so long as I did not exhibit any obvious problems.

When I asked my interviewer what I would be doing at my internship, his answer was vague at best. He explained that I would be doing marketing, but the details of what kind of marketing escaped him, though what was most concerning was the admission that the company had no marketing goals. From what my interviewer told me, I gathered that he wanted me to create the whole marketing strategy for the company which was not exactly something you ask an unpaid intern to do. At this point, I was having serious doubts about how successful this company was going to be.

In the middle of describing the internship, my interviewer uttered something along the lines of “a self-driven position where you get as much as you put in.” This phrase is the bane of my existence for any job description, because it loudly states that the employer has no idea what to do with me. In addition, it conjures up the idea that I will be running around the office making copies and getting coffee, where the only time I will be doing anything meaningful is when I discover it myself. At this point in the interview, the interviewer must have sensed my hesitance because he assured me that I would have support from the rest of the team and that they had “some” marketing ideas.

Towards the end of the interview, my interviewer told me that after consulting with his boss, the internship was no longer going to be paid. Shocked by this admission, I could not help but loudly exclaim my surprise at this job application blasphemy and it took a lot of self-control not to ask him why he was wasting my time. Lying about compensation in a job description is akin to me lying about my experience on my resume, it is the ultimate betrayal of trust in the job application process.

Needless to say I walked away from that interview with an extremely negative impression of that company.

Capitalizing on Young Professionals in China

It is no secret that Chinese culture centers around the family and this fact is taken full advantage of by advertisers who plaster images of happy families onto all sorts of advertisements for all kinds of products. Products are often marketed as something that brings families together or makes the whole family happy. However, there is a large group of Chinese, that are trying to get farther away from their families, not closer and most people are not seeing it. Did I also mention that they have spending power?

I am writing about the growing number of Chinese young professionals, who have tasted independence in university but are then forced to move back with their parents due to high housing prices. In addition, this group has a lot of disposable income due to the fact that they do not have to pay for housing and only support themselves. I first learned about this group of young independence seekers while talking to an MBA graduate at a nonprofit meeting. He told me that the best part of London, where he did his MBA, was not the culture, people or food but rather the independence he got from his parents. That is when I realized how important independence was for this new generation of Chinese. Slowly, I began to recall conversations that I had with Fudan students where they talked about how great it was to be living on their own in college and being able to make decisions independent of their parents.

Upon further contemplation, I realized that this want for independence should not be of any surprise to anyone. This current generation of young professionals in China consume American culture in large amounts. American music, movies and television series which strongly stress independence, especially from that of parents, are all incredibly popular with the university crowd in China. In addition, many of these young professionals have experienced life away from their parents in university and also traveled abroad to more independent oriented cultures. Therefore, it should be no surprise that China’s current crop of young professionals value independence from parents more than previous generations.

Though there is no product that a company can make that will give these young professionals the independence they want, short of housing, capitalizing on this want for independence is possible. Products and services that serve as escapes from parents, such as short vacation packages for them or their parents, should appeal to these young professionals trapped at home. Also any products or services that serve to make the parents more independent from the young professionals will be well received as well.

Corporations would do well to create or market products and services that satisfy this desire for independence among China’s new young professionals.

Old School Mentality of Social Media

On a sunny Sunday, my friend and I were invited out to a casual lunch by the owner of a famous bakery in Shanghai. The owner was exceptionally friendly, openly sharing his knowledge about networking and marketing.

For all of his great advice, what struck me the most was how the owner viewed social media. His my profile, my castle mentality meant that he wanted complete control over his social media presence, meaning that he would not tolerate any form of criticism. It was a mentality that struck me as decidedly old school and reminded me of the challenges that I faced trying to get the directors at UCTV to adopt social media. In addition, his “Why let people score on your own goal” attitude was keeping him from creating such simple things as a blog or Facebook page because it would be a huge time commitment to police.

In my opinion, social media is about opening dialogue and allowing for criticisms to be answered. Facebook pages, twitter and blogs can be used as new channels for customer service. The owner’s attitude towards social media ran counter to what I have heard about his attitude in the restaurant. My friend told me once that when she complained to him about her cake, he immediately took it back, found who was responsible for making it and then immediate corrected the mistake. This act of customer service gave her a great impression of the owner and bakery. There is no reason this kind of great customer service cannot be applied to say a Facebook page, where it would be available for all to see.

In my experience, there is often a reason for brand bashing and since the owner runs a restaurant which serves amazing cakes and has great customer service to boot, I think his concerns over negative comments are completely unfounded. Not to mention that unjustified criticisms will be dealt with by the bakery’s loyal fans, something which I have seen played out on countless Yelp pages. Fans fighting brand bashing is a phenomenon, which countless companies have discovered upon launching their social media operations.

As of right now, the bakery only has a presence on Chinese social media sites because they allow for more restrictions on user comments. About half of the bakery’s customers are foreigners meaning that whatever awesome outreach that the owner is doing on social media is only reaching half of its potential. In short, extending the bakery’s social media presence onto Western networks will improve customer service and increase customer-brand interaction as well as bring a host of other benefits that I cannot list out because it would make this blog post too long. Most importantly, all of these benefits can be realized without a significant increase in effort because it would just be a matter of translating and posting on an additional platform.

I am going to email the owner this blog post, and hope that he reconsiders his social media strategy. If he changes his mind, I will be the first to like the bakery's Facebook page.

500 Interns Conclusion: I GOT HIRED

Crazy to think that in just two weeks I went from feeling completely hopeless about my summer internship situation to getting hired by Wednesdays. I must thank InternMatch.com for running such a neat little competition and also Nathan for making the necessary introductions to the startups I was interested in.

Most of all, I would like to thank Wednesdays’ founders Andy and Hugh for conducting such a model interview. It was the most tension free interview I have ever had, though I must admit that getting asked for my GPA outright early on in the interview caught me off guard. The two founders asked me questions that allowed me to demonstrate my knowledge of marketing, while skipping the dreaded “tell me about yourself” question. In addition, they were very clear about what I would be doing as an intern, putting to rest my fears of just being slave labor. Most impressive of all, was how transparent Hugh was about Wednesdays. He answered all of my questions head on during and after the interview, never once resorting to a gate keeping attitude I was expecting.

I walked away from that interview with a strong desire to work with Andy and Hugh. Needless to say I am very excited to be joining the team.

Startups I believe in

This is the third and last post for the 500 Interns Competition and one of the 3 posts for 30 companies(#3for30) explaining why I would be the ideal start up intern. All 3for30 posts can be found on my 500 Interns Competition page.

Previously, I wrote about the importance for me to be able to share in an organization’s vision. For my last post, I am listing out the startups participating in the 500 Interns Competition that do work that I can relate to and believe in.

Punchd

I routinely forget to use and lose my loyalty cards to my favorite stores so I completely understand the problem that Punchd is trying to solve. I whole heartedly believe that if I had all my loyalty cards on my phone I would be getting more free coffees and that’s a worthy cause to work towards!

Motion Math

My childhood was filled with learning games like Reading Rabbit and a host of other games from The Learning Company that I no longer remember. What I do remember is that I never thought of those games as learning, but I certainly learned a lot as Reading Rabbit almost single handedly taught me how to read. I would love to be part of an effort that made games as fun and educational as they were for me for the next generation.

Visual.ly

Mint.com drew me to the power of infographics in displaying information, but it was the Oatmeal that showed me it could be entertaining as well. However, what really drew me to Visual.ly was your Youtube video particularly the ending where the smartphones displaying relevant infographics by recognizing objects through the cameras. Now that is a future that I want to have a hand in creating.

Tello

Having tabled at tradeshows and political events, I understand the type of things that customer service employees go through. Which is why I believe great customer service should be recognized and I like the fact that Tello is making that possible. A project that lets good employees get praised while also empowering consumers and business owners is a project that I want to be part of.

Formative Labs

I am no staunch environmentalist but I do believe we have only one earth and we must take care of it, not to mention cleaner air and water would be nice to have. The idea of using the social web to get people to conserve energy is nothing I have ever heard of and very intriguing. I would very much like to be part of Formative Labs and see how this idea plays out because if it succeeds, the world would definitely be a better place.

Wednesdays

Meals as we learn in anthropology are an important social affair in almost every culture and sadly it seems to be an increasingly less social affair in today’s modern world. This is why I am so thrilled about Wednesdays, it once again draws people back to the table and gets them to connect over food something which everybody can enjoy and relate to. And if the Wednesday concept gets people to solve problems and be more productive then all the better. I think this idea is brilliantly simple and I want to help it unfold.

homeboodle

My memories of accompanying my parents house shopping in the Bay Area are full of boredom, hot cars and yelling. Needless to say, it was not a very enjoyable experience, which is why I am enthusiastic about anything that makes real estate faster, simpler and less painful for the shopper, and if not for the shopper then for their children. In addition, I love San Francisco and hope to one day live in that amazing city, so if there is anything that will make that easier for me, I want to be part of it.

TeachStreet

“A life time of learning” and other related phrases are cliché but something I subscribe to, which is why I think connecting teachers with students is a great idea, especially if those teachers teach niche subjects. Say, when do you think a firearms or jiu jitsu instructor from San Jose is going to sign up on TeachStreet because I would love to help make that happen for my sake.

Nonprofits: The relevant startup experience

This is the second post for the 500 Interns Competition and one of the 3 posts for 30 companies(#3for30) explaining why I would be the ideal start up intern. All 3for30 posts can be found on my 500 Interns Competition page.

A quick look at my work experience will show that I have spent the majority of my employment in nonprofits. Questions of how significant my work experience is to a startup are bound to come up. From what I have read, startups place a great emphasis on whether or not the applicant fits into their culture. Great talent means little if it cannot mesh with the environment, which is why my nonprofit experience makes me the ideal startup intern.

In this post, I will discuss how my work experience in nonprofits has enculturated me to the many aspects of startup culture.

To be clear, by nonprofit, I am referring your local small time nonprofit organization. The small organizations that are putting the boots on the ground and doing the grunt work. I am not referring to the large international and national organizations that have their ongoing existence guaranteed.

Importance of vision

Working in a small nonprofit and in a startup is similar as both cultures are built around a strong vision. Recruiting volunteers and gathering funding is possible only with a clearly articulated vision. In essence, a strong vision that is easily shared is how nonprofits gain traction in a community.

On a similar note, staying onboard and motivated poses a unique challenge in a nonprofit. There is no way to sugarcoat it, the pay at nonprofits is terrible which means that the reason most people go to work is out the window. Much like startups, people who work at nonprofits do so because they believe in the organization. I had given up my job at UCTV which paid me twice my stipend for half the working hours because I believed in what CAUSE was doing and I loved the team that I was working with. My nonprofit experience has shown me that work is not about the money and when times get tough, to dig deep and remember the vision.

While working a few gigs in Shanghai at organizations whose visions I was not very excited about for the sake of my resume, I realized that it is not just about selling the dream to others but also believing it yourself. Working at a nonprofit or startup is not just a job, it is a dream and one that is larger than yourself. My desire to share in such a larger dream is another reason why I would be the ideal startup intern.

Size matters

During my CASIC internship, I worked with a team of ten interns, one executive director, half of a programs coordinator (part-time) and the chairman; that was whole nonprofit and I would not have had it any other way. Small organizations have a unique culture full of people who wear multiple hats, which I love. I would start the day writing a press release, transition into learning InDesign to design a handbook and then ending the day at a networking event as a representative of the nonprofit.

In addition to wearing multiple hats, I worked closely with the chair of the nonprofit, who also is one of the largest if not the largest donor. Accountability was always a major issue and most of the time, the buck stopped with me since I was the team leader. In addition, I was interacting with many of CAUSE’s donors and board members, people who had sway over the future of the nonprofit. In short, I am very comfortable working closely with the people who decide the fate of the organization.

I find comfort in the culture of flexibility and close accountability that only exists in small organizations like startups. My embrace of these cultural aspects of a startup is what will make me the ideal startup intern.

Craving Creativity and Improvisation

Lean startups and small nonprofits work with a similar budget mindset by which I mean a budget full of creative improvisations. Life at a small nonprofit is about thinking quickly on your feet and leveraging the resources and connections you have to achieve your goal. Improvisation took on a whole new level for me during my time at Shanghai Young Bakers, a nonprofit that trains Chinese orphans in French baking. Whether it was something as simple as trying to score a free color printer or figuring out how to run an event where the EU Agricultural Commission will be attending, creativity and improvisation was the key to success when money was tight.

Creativity and improvisation are things that I now crave in my work environments. I am never quite happy unless I am finding a way to think outside the box and the more mischievous the better! This craving of mine forged in my work with nonprofits pairs well with the startup culture, which is why I believe I would make the ideal startup intern.

Conclusion

As an anthropology major, I understand the importance of culture, which is why I was inspired to write this blog post about qualities that fit with my understanding of startup culture. Qualities that I have gained through my work experience in small nonprofits.